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Issue 48


Great UX Doesn’t Guarantee a Great Customer Experience
Delivering great customer experiences means going beyond a great looking product that’s easy to use.

Apple’s Products are Getting Harder to Use
The godfather of UX, Don Norman, who used to work for Apple, isn’t fond of their design decisions that ignore principles of design. Also, check out how Apple’s UI has changed over the years.

Design Thinking Comes of Age
Jon Kolko writes about applying the principles of design to the way people work to develop a responsive, flexible organizational culture.

The Hamburger Menu Doesn’t Work
A call end the hamburger menu era for good.

Blurring Is the Auto-Tune of UI Design
Khoi Vinh writes about the design decisions that went into the new redesigned version of news app Wildcard.

Perspectives on a True UX tool
A few different perspectives on the future of UX design tools from to UX tool creators and the UX community.

Sponsored Links

The Creative App Bundle – just $39!
The Creative App Bundle, by Envato Bundles, features 6 beautiful Mac Apps to help inspire your designs and streamline your workflow. Plus it also includes 2 unlockable games and a stack of super discounts worth over $1000 all for just $39!

This content is sponsored via Syndicate Ads.

Interested in sponsoring a future issue? Contact me.

Tools & Resources

18F Design Method Cards
A collection of research and design practices that we use to better understand and serve the users of our products.

Android Experiments
Experiments on Android that uses technology in a new or interesting way.

A web animation tool for designers by Steven Fabre, product designer at Campaign Monitor. Read his story and get inspired on your own side project.

InVision – Workflow & User Testing
InVision has been killing it lately with their updates. Earlier this week they announced an integration with to record user feedback when doing mobile testing on your prototypes. The next day they announced Workflow – a new, visual way to manage your design projects without interrupting your design flow.


Designing for Humans
Designer Dave Wiskus explores the meaning of design and its impact on our lives.

User Experience Design Book Giveaway
Win a Rosenfeld Media book of your choice from over 20 short, practical, and useful books on user experience design.


Kyle Decker
Kyle is a designer (and front-end developer) with very nice case studies that show his previous work.

UX Jobs

Director of User Experience at Pipedrive (New York, NY or Tallinn, Estonia)
Pipedrive is a simple and yet powerful tool for managing sales used by more than 10,000 customers around the world. They’re looking for an experienced UX leader to join their rapidly growing product team.

Last But Not Least

Product Breakdown
Product Breakdown analyzes a different product every week, and lists notable product and UX learnings.

“Rule of thumb for UX: More options more problems.”
— Scott Belsky, Vice President of Products & Community at Adobe

Thanks to this issue’s sponsors: